Refund & Return Policy

Last updated: September 8, 2025

At Hemora, your satisfaction matters. If you’re not fully happy with your purchase, we’re here to help.

Returns

• You can request a return within 30 days of delivery.
• To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
• Certain products (e.g., personal care, intimate items, or clearance items) may not be returnable.

Refunds

• Once we receive and inspect your return, we’ll notify you of the refund status.
• Approved refunds will be processed back to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at [insert your support email].

Non-Returnable Items

• Gift cards
• Downloadable software/digital products
• Personal care items (for hygiene reasons)

Shipping for Returns

• Customers are responsible for paying their own return shipping costs.
• Original shipping costs are non-refundable.